Cada mudança de conexão da instância: aguardando QR code, conectou, caiu, deslogou ou foi banida. E o que fazer em cada caso.
{ "type": "instance_status", "event_id": "01J5Q8ZK3M4N5P6Q7R8S9T0V1Y", "instance_id": "8f2a3c1e-6b7d-4e5f-9a0b-1c2d3e4f5a6b", "momment": 1786971600000, "status": "logged_out", "previous_status": "connected", "disconnect_reason": "logged_out", "reason": "Device has been disconnected"}
Dispara uma vez a cada mudança de status da instância, o mesmo valor que GET /status devolve. É o único webhook de conexão. Com ele você mostra a tela de QR code na hora certa, libera o canal quando o número entra e avisa quando ele cai, sem consultar a API em loop.
Campo
Descrição
status
Status novo
previous_status
Status anterior. Ausente na primeira transição de uma instância recém-criada
phone
Número conectado. Vem quando status é connected. Use para confirmar que a instância está ligada ao número certo
disconnect_reason
O que derrubou a sessão (tabela abaixo). Vem quando a mudança foi causada por uma desconexão
reason
Texto livre para log e suporte: a mensagem crua do protocolo numa queda, logout requested… Não tome decisões com base nele
O código muda a cada poucos segundos, então o Wabox nunca o envia. status: "qr" é o sinal para o seu sistema começar a buscar GET /qr-code (e renovar enquanto o status for qr). Você recebe um instance_status quando a instância passa a aguardar o QR, não um por código gerado. Quando o cliente lê o código, chegam connecting e depois connected.O Wabox gera QR codes por cerca de 13 minutos. Se ninguém ler nesse tempo, o pareamento para. Chega disconnected com disconnect_reason: qr_timeout e nenhum QR novo é gerado. Para tentar de novo, chame GET /qr-code (ou GET /qr-code/image, ou o código de telefone). O pareamento recomeça do zero, com mais ~13 minutos.
Configure com instance_status_url em PUT /webhooks (ou PUT /webhooks/instance_status com { "value": "https://..." }), com PUT /account/webhooks para o workspace inteiro, ou no campo Ao mudar o status da instância do painel. No modo de URL única ele já chega em single_url. Para silenciar sem apagar a URL, use ignore_instance_status_callback: true.
Trate logged_out e banned como alertas e avise quem opera o número (e-mail, Slack). Enquanto isso, os envios continuam entrando na fila, a menos que disable_enqueue_when_disconnected esteja ligado.
Não reaja a disconnected com um POST /restart automático, porque a reconexão já está em curso e reiniciar só atrasa. Com qr_timeout também não. Gere o QR de novo só quando alguém for ler.
Eventos podem chegar fora de ordem numa retentativa. Use momment para não deixar um disconnected antigo derrubar um canal que já voltou.
GET /status continua sendo a fonte de verdade para consultas pontuais; o webhook evita ficar consultando em loop.
instance_status substituiu os antigos webhooks connected e disconnected (e os campos connected_url / disconnected_url). O que eles traziam está aqui: phone ao conectar, disconnect_reason + reason ao cair. O Wabox migrou automaticamente para instance_status_url quem tinha uma dessas URLs configurada.
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A `,_jsx(_components.a,{href:`/guides/queue-and-retries`,children:`fila`}),` começa a drenar o que acumulou`]}),_jsx(_components.td,{children:`Libere o canal`})]}),_jsxs(_components.tr,{children:[_jsx(_components.td,{children:_jsx(_components.code,{children:`disconnected`})}),_jsxs(_components.td,{children:[`Queda temporária, reconecta sozinho. Exceção: `,_jsx(_components.code,{children:`disconnect_reason: qr_timeout`}),` (o QR expirou sem ser lido)`]}),_jsxs(_components.td,{children:[`Nada. Não chame `,_jsx(_components.code,{children:`POST /restart`}),`. 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Reconecta sozinho; chega `,_jsx(_components.code,{children:`connected`}),` quando voltar`]})]}),_jsxs(_components.tr,{children:[_jsx(_components.td,{children:_jsx(_components.code,{children:`stream_replaced`})}),_jsx(_components.td,{children:_jsx(_components.code,{children:`disconnected`})}),_jsx(_components.td,{children:`Outra sessão do WhatsApp Web com o mesmo aparelho vinculado assumiu`}),_jsx(_components.td,{children:`Não, reconecta sozinho. Se repete, alguém está usando as credenciais da sessão em outro lugar`})]}),_jsxs(_components.tr,{children:[_jsx(_components.td,{children:_jsx(_components.code,{children:`engine_shutdown`})}),_jsx(_components.td,{children:_jsx(_components.code,{children:`disconnected`})}),_jsx(_components.td,{children:`Manutenção do lado do Wabox`}),_jsx(_components.td,{children:`Não, reconecta ao voltar`})]}),_jsxs(_components.tr,{children:[_jsx(_components.td,{children:_jsx(_components.code,{children:`qr_timeout`})}),_jsx(_components.td,{children:_jsx(_components.code,{children:`disconnected`})}),_jsx(_components.td,{children:`Ninguém leu o QR code em ~13 minutos e o pareamento parou (a instância não fica gerando QR indefinidamente)`}),_jsxs(_components.td,{children:[`Só quando o cliente for conectar: `,_jsx(_components.code,{children:`GET /qr-code`}),` recomeça o pareamento com um QR novo`]})]}),_jsxs(_components.tr,{children:[_jsx(_components.td,{children:_jsx(_components.code,{children:`unknown`})}),_jsx(_components.td,{children:_jsx(_components.code,{children:`disconnected`})}),_jsx(_components.td,{children:`Queda sem motivo identificado`}),_jsxs(_components.td,{children:[`Aguarde; se não voltar, `,_jsx(_components.code,{children:`POST /restart`})]})]}),_jsxs(_components.tr,{children:[_jsx(_components.td,{children:_jsx(_components.code,{children:`logged_out`})}),_jsx(_components.td,{children:_jsx(_components.code,{children:`logged_out`})}),_jsxs(_components.td,{children:[`O aparelho foi removido em `,_jsx(_components.strong,{children:`Aparelhos conectados`}),` no celular, a sessão expirou ou houve logout pela API`]}),_jsxs(_components.td,{children:[`Sim, ler o QR de novo (`,_jsx(_components.code,{children:`GET /qr-code`}),`)`]})]}),_jsxs(_components.tr,{children:[_jsx(_components.td,{children:_jsx(_components.code,{children:`banned`})}),_jsx(_components.td,{children:_jsx(_components.code,{children:`banned`})}),_jsx(_components.td,{children:`O WhatsApp baniu o número`}),_jsx(_components.td,{children:`Sim. O número não volta`})]}),_jsxs(_components.tr,{children:[_jsx(_components.td,{children:_jsx(_components.code,{children:`stopped`})}),_jsx(_components.td,{children:_jsx(_components.code,{children:`stopped`})}),_jsx(_components.td,{children:`A instância foi parada pela API/painel ou por assinatura vencida`}),_jsxs(_components.td,{children:[`Depende: `,_jsx(_components.code,{children:`POST /restart`}),` ou regularizar a assinatura`]})]})]})]}),`\n`,_jsx(Heading,{level:`2`,id:`o-qr-code-não-vem-no-webhook`,children:`O QR code não vem no webhook`}),`\n`,_jsxs(_components.p,{children:[`O código muda a cada poucos segundos, então o Wabox nunca o envia. `,_jsx(_components.code,{children:`status: \"qr\"`}),` é o sinal para o seu sistema começar a buscar `,_jsx(_components.code,{children:`GET /qr-code`}),` (e renovar enquanto o status for `,_jsx(_components.code,{children:`qr`}),`). Você recebe um `,_jsx(_components.code,{children:`instance_status`}),` quando a instância passa a aguardar o QR, não um por código gerado. Quando o cliente lê o código, chegam `,_jsx(_components.code,{children:`connecting`}),` e depois `,_jsx(_components.code,{children:`connected`}),`.`]}),`\n`,_jsxs(_components.p,{children:[`O Wabox gera QR codes por cerca de 13 minutos. Se ninguém ler nesse tempo, o pareamento para. Chega `,_jsx(_components.code,{children:`disconnected`}),` com `,_jsx(_components.code,{children:`disconnect_reason: qr_timeout`}),` e nenhum QR novo é gerado. Para tentar de novo, chame `,_jsx(_components.code,{children:`GET /qr-code`}),` (ou `,_jsx(_components.code,{children:`GET /qr-code/image`}),`, ou o código de telefone). O pareamento recomeça do zero, com mais ~13 minutos.`]}),`\n`,_jsx(Heading,{level:`2`,id:`configuração`,children:`Configuração`}),`\n`,_jsxs(_components.p,{children:[`Configure com `,_jsx(_components.code,{children:`instance_status_url`}),` em `,_jsx(_components.code,{children:`PUT /webhooks`}),` (ou `,_jsx(_components.code,{children:`PUT /webhooks/instance_status`}),` com `,_jsx(_components.code,{children:`{ \"value\": \"https://...\" }`}),`), com `,_jsx(_components.code,{children:`PUT /account/webhooks`}),` para o workspace inteiro, ou no campo `,_jsx(_components.strong,{children:`Ao mudar o status da instância`}),` do painel. No modo de URL única ele já chega em `,_jsx(_components.code,{children:`single_url`}),`. Para silenciar sem apagar a URL, use `,_jsx(_components.code,{children:`ignore_instance_status_callback: true`}),`.`]}),`\n`,_jsx(Heading,{level:`2`,id:`recomendações`,children:`Recomendações`}),`\n`,_jsxs(_components.ul,{children:[`\n`,_jsxs(_components.li,{children:[`Trate `,_jsx(_components.code,{children:`logged_out`}),` e `,_jsx(_components.code,{children:`banned`}),` como alertas e avise quem opera o número (e-mail, Slack). Enquanto isso, os envios continuam entrando na fila, a menos que `,_jsx(_components.code,{children:`disable_enqueue_when_disconnected`}),` esteja ligado.`]}),`\n`,_jsxs(_components.li,{children:[`Não reaja a `,_jsx(_components.code,{children:`disconnected`}),` com um `,_jsx(_components.code,{children:`POST /restart`}),` automático, porque a reconexão já está em curso e reiniciar só atrasa. Com `,_jsx(_components.code,{children:`qr_timeout`}),` também não. Gere o QR de novo só quando alguém for ler.`]}),`\n`,_jsxs(_components.li,{children:[`Eventos podem chegar fora de ordem numa retentativa. Use `,_jsx(_components.code,{children:`momment`}),` para não deixar um `,_jsx(_components.code,{children:`disconnected`}),` antigo derrubar um canal que já voltou.`]}),`\n`,_jsxs(_components.li,{children:[_jsx(_components.code,{children:`GET /status`}),` continua sendo a fonte de verdade para consultas pontuais; o webhook evita ficar consultando em loop.`]}),`\n`]}),`\n`,_jsx(Note,{children:_jsxs(_components.p,{children:[_jsx(_components.code,{children:`instance_status`}),` substituiu os antigos webhooks `,_jsx(_components.code,{children:`connected`}),` e `,_jsx(_components.code,{children:`disconnected`}),` (e os campos `,_jsx(_components.code,{children:`connected_url`}),` / `,_jsx(_components.code,{children:`disconnected_url`}),`). O que eles traziam está aqui: `,_jsx(_components.code,{children:`phone`}),` ao conectar, `,_jsx(_components.code,{children:`disconnect_reason`}),` + `,_jsx(_components.code,{children:`reason`}),` ao cair. O Wabox migrou automaticamente para `,_jsx(_components.code,{children:`instance_status_url`}),` quem tinha uma dessas URLs configurada.`]})})]})}function MDXContent(props={}){const{wrapper:MDXLayout}={..._provideComponents(),...props.components};return MDXLayout?_jsx(MDXLayout,{...props,children:_jsx(_createMdxContent,{...props})}):_createMdxContent(props)}return{default:MDXContent};function _missingMdxReference(id,component){throw new Error(`Expected `+(component?`component`:`object`)+\" `\"+id+\"` to be defined: you likely forgot to import, pass, or provide it.\")}","frontmatter":{},"scope":{"codeStyling":"system","config":{},"pageMetadata":{"title":"Webhook instance_status","description":"Cada mudança de conexão da instância: aguardando QR code, conectou, caiu, deslogou ou foi banida. 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