Como o Wabox entrega eventos, o que vem em cada requisição e as garantias de entrega.
Webhooks são a única forma de receber alguma coisa do WhatsApp: mensagens, recibos, mudanças de conexão. O Wabox faz um POST HTTPS com JSON para a URL que você configurar, uma URL por tipo de evento.
Tipo
O que avisa
Página
received
Chegou uma mensagem (qualquer tipo) ou um evento de chat
No painel há dois lugares: Webhooks (menu lateral) define URLs e filtros para todas as instâncias do workspace, e a aba Webhooks e configurações gerais de cada instância permite sobrescrever só ali (desligue “Usar webhooks do workspace”). Instâncias novas herdam do workspace por padrão, e um workspace novo já começa no modo Uma única URL para todos os eventos (basta preencher a URL). Pela API, a configuração é sempre por instância:
Pode ser a mesma URL para tudo ou uma por tipo. null desliga o tipo. PUT /webhooks/{type} com { "value": "https://..." } altera um só. Os filtros decidem quais mensagens chegam.Para não repetir a URL em cada tipo, use o modo de URL única. Todos os eventos vão para single_url e as *_url por tipo são ignoradas. Roteie pelo type do corpo ou pelo header X-Wabox-Event; os ignore_*_callback continuam valendo:
use_workspace_webhooks (em GET /webhooks) diz se a instância está herdando a configuração do workspace. Definir qualquer URL não nula pela API desliga a herança automaticamente; envie { "use_workspace_webhooks": true } para voltar a herdar. Uma instância que herda assina as entregas com o secret do workspace (painel › Webhooks ou GET /account/webhooks), um só para todas as instâncias. Com configuração própria, vale o secret da instância.
Sem ordem garantida. As entregas saem em paralelo e cada evento tem as próprias tentativas, então um evento que falhou chega depois dos seguintes. Use momment e o estado que você já tem (ex.: não rebaixar um status de mensagem) em vez da ordem de chegada.
Tentativas. Você tem 10 s para responder 2xx. Qualquer outra resposta (incluindo um 502 do seu túnel ou proxy) ou o timeout contam como falha, e o Wabox tenta de novo após 10 s, 1 min, 10 min, 1 h e 6 h. Depois disso o evento é descartado e fica registrado como falha nos Logs de webhook do painel.
Pelo menos uma vez. Uma entrega pode repetir (por exemplo, você respondeu 200 depois dos 10 s, ou o seu proxy desistiu mas o backend processou). O event_id (também no header X-Wabox-Event-Id) é o mesmo em todas as tentativas. Guarde-o e ignore repetidos.
Sem conteúdo em repouso. O Wabox não guarda as mensagens que trafegam; se todas as tentativas falharem, a mensagem não é recuperável pela API (o histórico recente cobre só o que o celular enviou ao parear). Mantenha o endpoint disponível.
Responda antes de processar. Se o seu handler demora (chama outra API, grava em banco lento), coloque o evento em uma fila interna e devolva 200 na hora. Um endpoint lento vira reenvios, que viram duplicidade.
Verifique X-Wabox-Signature em toda entrega. Ela prova que a requisição veio do Wabox e não de alguém que descobriu a sua URL. O passo a passo com código está em Assinatura dos webhooks. O segredo é o da instância ou, se ela herda os webhooks do workspace, o do workspace.
Sem servidor público: use um túnel (ngrok, Cloudflare Tunnel) apontando para a sua máquina.
Para ver o payload cru: qualquer serviço de “request bin”.
No painel, Logs de webhook mostra cada tentativa com status HTTP, tempo de resposta e o corpo enviado, e permite reenviar manualmente.
A aba Testes da instância dispara mensagens reais para um número seu e acompanha delivery e message_status. Veja Diagnóstico.
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`}),_jsx(_components.span,{style:{color:`#116329`,\"--shiki-dark\":`#9CDCFE`},children:`\"momment\"`}),_jsx(_components.span,{style:{color:`#1F2328`,\"--shiki-dark\":`#D4D4D4`},children:`: `}),_jsx(_components.span,{style:{color:`#0550AE`,\"--shiki-dark\":`#B5CEA8`},children:`1786968300000`}),_jsx(_components.span,{style:{color:`#1F2328`,\"--shiki-dark\":`#D4D4D4`},children:`, `}),_jsx(_components.span,{style:{color:`#82071E`,\"--shiki-light-font-style\":`italic`,\"--shiki-dark\":`#F44747`,\"--shiki-dark-font-style\":`inherit`},children:`...`}),_jsx(_components.span,{style:{color:`#1F2328`,\"--shiki-dark\":`#D4D4D4`},children:` }`})]}),`\n`]})})}),`\n`,_jsx(_components.p,{children:`Todo payload tem quatro campos em comum:`}),`\n`,_jsxs(Table,{children:[_jsx(_components.thead,{children:_jsxs(_components.tr,{children:[_jsx(_components.th,{children:`Campo`}),_jsx(_components.th,{children:`Tipo`}),_jsx(_components.th,{children:`Descrição`})]})}),_jsxs(_components.tbody,{children:[_jsxs(_components.tr,{children:[_jsx(_components.td,{children:_jsx(_components.code,{children:`type`})}),_jsx(_components.td,{children:`string`}),_jsxs(_components.td,{children:[`Tipo do evento (o mesmo do header `,_jsx(_components.code,{children:`X-Wabox-Event`}),`)`]})]}),_jsxs(_components.tr,{children:[_jsx(_components.td,{children:_jsx(_components.code,{children:`event_id`})}),_jsx(_components.td,{children:`string`}),_jsx(_components.td,{children:`ULID único do evento. Chave de idempotência`})]}),_jsxs(_components.tr,{children:[_jsx(_components.td,{children:_jsx(_components.code,{children:`instance_id`})}),_jsx(_components.td,{children:`string`}),_jsx(_components.td,{children:`Instância que gerou o evento`})]}),_jsxs(_components.tr,{children:[_jsx(_components.td,{children:_jsx(_components.code,{children:`momment`})}),_jsx(_components.td,{children:`number`}),_jsx(_components.td,{children:`Epoch em milissegundos. O nome (com dois “m”) é herdado da z-api para facilitar migração`})]})]})]}),`\n`,_jsx(Heading,{level:`2`,id:`garantias-de-entrega`,children:`Garantias de entrega`}),`\n`,_jsxs(_components.ul,{children:[`\n`,_jsxs(_components.li,{children:[_jsx(_components.strong,{children:`Sem ordem garantida.`}),` As entregas saem em paralelo e cada evento tem as próprias tentativas, então um evento que falhou chega depois dos seguintes. Use `,_jsx(_components.code,{children:`momment`}),` e o estado que você já tem (ex.: não rebaixar um status de mensagem) em vez da ordem de chegada.`]}),`\n`,_jsxs(_components.li,{children:[_jsx(_components.strong,{children:`Tentativas.`}),` Você tem 10 s para responder 2xx. Qualquer outra resposta (incluindo um `,_jsx(_components.code,{children:`502`}),` do seu túnel ou proxy) ou o timeout contam como falha, e o Wabox tenta de novo após 10 s, 1 min, 10 min, 1 h e 6 h. Depois disso o evento é descartado e fica registrado como falha nos `,_jsx(_components.strong,{children:`Logs de webhook`}),` do painel.`]}),`\n`,_jsxs(_components.li,{children:[_jsx(_components.strong,{children:`Pelo menos uma vez.`}),` Uma entrega pode repetir (por exemplo, você respondeu 200 depois dos 10 s, ou o seu proxy desistiu mas o backend processou). O `,_jsx(_components.code,{children:`event_id`}),` (também no header `,_jsx(_components.code,{children:`X-Wabox-Event-Id`}),`) é o mesmo em todas as tentativas. Guarde-o e ignore repetidos.`]}),`\n`,_jsxs(_components.li,{children:[_jsx(_components.strong,{children:`Sem conteúdo em repouso.`}),` O Wabox não guarda as mensagens que trafegam; se todas as tentativas falharem, a mensagem não é recuperável pela API (o `,_jsx(_components.a,{href:`/api-reference/chats/chats-phone-messages`,children:`histórico recente`}),` cobre só o que o celular enviou ao parear). Mantenha o endpoint disponível.`]}),`\n`]}),`\n`,_jsx(Warning,{children:_jsx(_components.p,{children:`Responda antes de processar. Se o seu handler demora (chama outra API, grava em banco lento), coloque o evento em uma fila interna e devolva 200 na hora. Um endpoint lento vira reenvios, que viram duplicidade.`})}),`\n`,_jsx(Heading,{level:`2`,id:`segurança`,children:`Segurança`}),`\n`,_jsxs(_components.p,{children:[`Verifique `,_jsx(_components.code,{children:`X-Wabox-Signature`}),` em toda entrega. Ela prova que a requisição veio do Wabox e não de alguém que descobriu a sua URL. O passo a passo com código está em `,_jsx(_components.a,{href:`/security/webhook-signature`,children:`Assinatura dos webhooks`}),`. O segredo é o da instância ou, se ela herda os webhooks do workspace, o do workspace.`]}),`\n`,_jsx(Heading,{level:`2`,id:`testando`,children:`Testando`}),`\n`,_jsxs(_components.ul,{children:[`\n`,_jsx(_components.li,{children:`Sem servidor público: use um túnel (ngrok, Cloudflare Tunnel) apontando para a sua máquina.`}),`\n`,_jsx(_components.li,{children:`Para ver o payload cru: qualquer serviço de “request bin”.`}),`\n`,_jsxs(_components.li,{children:[`No painel, `,_jsx(_components.strong,{children:`Logs de webhook`}),` mostra cada tentativa com status HTTP, tempo de resposta e o corpo enviado, e permite reenviar manualmente.`]}),`\n`,_jsxs(_components.li,{children:[`A aba `,_jsx(_components.strong,{children:`Testes`}),` da instância dispara mensagens reais para um número seu e acompanha `,_jsx(_components.code,{children:`delivery`}),` e `,_jsx(_components.code,{children:`message_status`}),`. 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