O resultado de cada envio ou ação da API. Diz se saiu do aparelho ou falhou, e por quê.
Todo POST /send-* responde queued na hora. O delivery chega depois, quando o aparelho enviou a mensagem ou desistiu. O mesmo vale para ações sobre uma mensagem que já existe, como editar, apagar (DELETE /messages), reagir, remover reação, fixar e votar em enquete. O campo operation diz qual foi.
Quando você apaga, edita, reage ou fixa uma mensagem, message_id é o da mensagem referenciada (o mesmo que a resposta do endpoint devolveu) e operation diz qual ação foi feita. A falha é da ação e a mensagem original continua como estava. Não a marque como erro de envio.
O que foi feito: send (mensagem nova, inclusive encaminhar), edit, delete, reaction, remove_reaction, pin, unpin, poll_vote ou event_response
wabox_id
O mesmo devolvido pelo endpoint de envio. Use para casar com a chamada original
message_id
Igual ao da resposta do endpoint. É o id da mensagem nova (incluindo o seu custom_message_id) ou, em edit/delete/reaction/remove_reaction/pin/unpin, o da mensagem referenciada. Vem também nas falhas
phone
Destino, exatamente como você mandou no envio
canonical_phone
O número para onde a mensagem foi no WhatsApp, quando o Wabox o conhece (por verify_phone ou porque o número já foi conferido antes). Pode ser diferente de phone no celular brasileiro, com ou sem o nono dígito. Os received e message_status dessa conversa chegam com este número. Veja Número certo no envio
error, error_code
Só em falha. error_code é estável; a lista está em Erros
Para atualizar o status de envio de uma mensagem, considere só operation: "send". Com error_code em qualquer outra operation, registre a falha da ação (a mensagem não foi apagada, editada ou reagida) sem mexer no status do envio.
Número sem WhatsApp. Envie com verify_phone: true para o Wabox conferir antes, ou confira você com GET /phone-exists/{phone} ou POST /phone-exists-batch
media_download_failed
O engine não conseguiu baixar a URL. Ela precisa ser pública e responder rápido; ou envie em base64
media_invalid
Acima do limite (16 MB mídia / 100 MB documento) ou formato não aceito (ex.: sticker que não é WebP sem ffmpeg)
message_not_found
Você respondeu/encaminhou/editou/apagou/reagiu a uma mensagem que o engine não tem em cache. Veja Fila e reenvio
send_timeout
O aparelho não confirmou a tempo (celular sem rede por muito tempo). A mensagem pode ter saído; confira pelo message_status
queue_expired
A mensagem passou mais que queue_max_age_hours (padrão 12 h) na fila, normalmente com a instância desconectada, e foi descartada sem envio. Reenviar é seguro. Veja Fila e reenvio
shadow_ban
O WhatsApp aceita mas não entrega. Pare os envios em massa e leia Boas práticas
not_allowed
Contato bloqueou o número, grupo só para admins, etc.
Não é recibo de entrega ao destinatário. delivery diz que a mensagem saiu do seu aparelho. “Chegou no celular do contato” é message_status com RECEIVED; “leu” é READ.
Não vem para mensagens enviadas pelo celular, só para envios pela API.
POST /send-text responde 200 { wabox_id, message_id, status: "queued" }
A mensagem espera o intervalo anti-ban na fila (1 a 3 s por padrão)
Chega o delivery com o mesmo wabox_id e message_id, ou com error_code se falhou
Chegam os message_statusRECEIVED e READ, um de cada por aparelho do contato, mais um SENT do seu próprio celular, em qualquer ordem (detalhes)
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A falha é da ação e a mensagem original continua como estava. Não a marque como erro de envio.`]}),`\n`,_jsx(CodeBlock,{filename:``,numberOfLines:`12`,language:`json`,children:_jsx(_components.pre,{className:`shiki shiki-themes github-light-default dark-plus`,style:{backgroundColor:`#ffffff`,\"--shiki-dark-bg\":`#0B0C0E`,color:`#1f2328`,\"--shiki-dark\":`#D4D4D4`},language:`json`,children:_jsxs(_components.code,{language:`json`,numberOfLines:`12`,children:[_jsx(_components.span,{className:`line`,children:_jsx(_components.span,{style:{color:`#1F2328`,\"--shiki-dark\":`#D4D4D4`},children:`{`})}),`\n`,_jsxs(_components.span,{className:`line`,children:[_jsx(_components.span,{style:{color:`#116329`,\"--shiki-dark\":`#9CDCFE`},children:` \"type\"`}),_jsx(_components.span,{style:{color:`#1F2328`,\"--shiki-dark\":`#D4D4D4`},children:`: 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found\"`}),_jsx(_components.span,{style:{color:`#1F2328`,\"--shiki-dark\":`#D4D4D4`},children:`,`})]}),`\n`,_jsxs(_components.span,{className:`line`,children:[_jsx(_components.span,{style:{color:`#116329`,\"--shiki-dark\":`#9CDCFE`},children:` \"error_code\"`}),_jsx(_components.span,{style:{color:`#1F2328`,\"--shiki-dark\":`#D4D4D4`},children:`: `}),_jsx(_components.span,{style:{color:`#0A3069`,\"--shiki-dark\":`#CE9178`},children:`\"message_not_found\"`})]}),`\n`,_jsx(_components.span,{className:`line`,children:_jsx(_components.span,{style:{color:`#1F2328`,\"--shiki-dark\":`#D4D4D4`},children:`}`})}),`\n`]})})}),`\n`,_jsxs(Table,{children:[_jsx(_components.thead,{children:_jsxs(_components.tr,{children:[_jsx(_components.th,{children:`Campo`}),_jsx(_components.th,{children:`Descrição`})]})}),_jsxs(_components.tbody,{children:[_jsxs(_components.tr,{children:[_jsx(_components.td,{children:_jsx(_components.code,{children:`operation`})}),_jsxs(_components.td,{children:[`O que foi feito: `,_jsx(_components.code,{children:`send`}),` (mensagem nova, inclusive encaminhar), `,_jsx(_components.code,{children:`edit`}),`, `,_jsx(_components.code,{children:`delete`}),`, `,_jsx(_components.code,{children:`reaction`}),`, `,_jsx(_components.code,{children:`remove_reaction`}),`, `,_jsx(_components.code,{children:`pin`}),`, `,_jsx(_components.code,{children:`unpin`}),`, `,_jsx(_components.code,{children:`poll_vote`}),` ou `,_jsx(_components.code,{children:`event_response`})]})]}),_jsxs(_components.tr,{children:[_jsx(_components.td,{children:_jsx(_components.code,{children:`wabox_id`})}),_jsx(_components.td,{children:`O mesmo devolvido pelo endpoint de envio. Use para casar com a chamada original`})]}),_jsxs(_components.tr,{children:[_jsx(_components.td,{children:_jsx(_components.code,{children:`message_id`})}),_jsxs(_components.td,{children:[`Igual ao da resposta do endpoint. É o id da mensagem nova (incluindo o seu `,_jsx(_components.code,{children:`custom_message_id`}),`) ou, em `,_jsx(_components.code,{children:`edit`}),`/`,_jsx(_components.code,{children:`delete`}),`/`,_jsx(_components.code,{children:`reaction`}),`/`,_jsx(_components.code,{children:`remove_reaction`}),`/`,_jsx(_components.code,{children:`pin`}),`/`,_jsx(_components.code,{children:`unpin`}),`, o da mensagem referenciada. Vem também nas falhas`]})]}),_jsxs(_components.tr,{children:[_jsx(_components.td,{children:_jsx(_components.code,{children:`phone`})}),_jsx(_components.td,{children:`Destino, exatamente como você mandou no envio`})]}),_jsxs(_components.tr,{children:[_jsx(_components.td,{children:_jsx(_components.code,{children:`canonical_phone`})}),_jsxs(_components.td,{children:[`O número para onde a mensagem foi no WhatsApp, quando o Wabox o conhece (por `,_jsx(_components.code,{children:`verify_phone`}),` ou porque o número já foi conferido antes). Pode ser diferente de `,_jsx(_components.code,{children:`phone`}),` no celular brasileiro, com ou sem o nono dígito. Os `,_jsx(_components.code,{children:`received`}),` e `,_jsx(_components.code,{children:`message_status`}),` dessa conversa chegam com este número. Veja `,_jsx(_components.a,{href:`/guides/identifiers#numero-certo-no-envio`,children:`Número certo no envio`})]})]}),_jsxs(_components.tr,{children:[_jsxs(_components.td,{children:[_jsx(_components.code,{children:`error`}),`, `,_jsx(_components.code,{children:`error_code`})]}),_jsxs(_components.td,{children:[`Só em falha. `,_jsx(_components.code,{children:`error_code`}),` é estável; a lista está em `,_jsx(_components.a,{href:`/api-reference/errors#erros-de-operacao-acoes-imediatas-ou-webhook-delivery`,children:`Erros`})]})]})]})]}),`\n`,_jsx(Tip,{children:_jsxs(_components.p,{children:[`Para atualizar o status de envio de uma mensagem, considere só `,_jsx(_components.code,{children:`operation: \"send\"`}),`. Com `,_jsx(_components.code,{children:`error_code`}),` em qualquer outra `,_jsx(_components.code,{children:`operation`}),`, registre a falha da ação (a mensagem não foi apagada, editada ou reagida) sem mexer no status do envio.`]})}),`\n`,_jsx(Heading,{level:`2`,id:`códigos-mais-comuns`,children:`Códigos mais comuns`}),`\n`,_jsxs(Table,{children:[_jsx(_components.thead,{children:_jsxs(_components.tr,{children:[_jsx(_components.th,{children:_jsx(_components.code,{children:`error_code`})}),_jsx(_components.th,{children:`O que fazer`})]})}),_jsxs(_components.tbody,{children:[_jsxs(_components.tr,{children:[_jsx(_components.td,{children:_jsx(_components.code,{children:`phone_not_on_whatsapp`})}),_jsxs(_components.td,{children:[`Número sem WhatsApp. Envie com `,_jsx(_components.code,{children:`verify_phone: true`}),` para o Wabox conferir antes, ou confira você com `,_jsx(_components.code,{children:`GET /phone-exists/{phone}`}),` ou `,_jsx(_components.code,{children:`POST /phone-exists-batch`})]})]}),_jsxs(_components.tr,{children:[_jsx(_components.td,{children:_jsx(_components.code,{children:`media_download_failed`})}),_jsx(_components.td,{children:`O engine não conseguiu baixar a URL. Ela precisa ser pública e responder rápido; ou envie em base64`})]}),_jsxs(_components.tr,{children:[_jsx(_components.td,{children:_jsx(_components.code,{children:`media_invalid`})}),_jsx(_components.td,{children:`Acima do limite (16 MB mídia / 100 MB documento) ou formato não aceito (ex.: sticker que não é WebP sem ffmpeg)`})]}),_jsxs(_components.tr,{children:[_jsx(_components.td,{children:_jsx(_components.code,{children:`message_not_found`})}),_jsxs(_components.td,{children:[`Você respondeu/encaminhou/editou/apagou/reagiu a uma mensagem que o engine não tem em cache. Veja `,_jsx(_components.a,{href:`/guides/queue-and-retries`,children:`Fila e reenvio`})]})]}),_jsxs(_components.tr,{children:[_jsx(_components.td,{children:_jsx(_components.code,{children:`send_timeout`})}),_jsxs(_components.td,{children:[`O aparelho não confirmou a tempo (celular sem rede por muito tempo). A mensagem pode ter saído; confira pelo `,_jsx(_components.code,{children:`message_status`})]})]}),_jsxs(_components.tr,{children:[_jsx(_components.td,{children:_jsx(_components.code,{children:`queue_expired`})}),_jsxs(_components.td,{children:[`A mensagem passou mais que `,_jsx(_components.code,{children:`queue_max_age_hours`}),` (padrão 12 h) na fila, normalmente com a instância desconectada, e foi descartada sem envio. Reenviar é seguro. Veja `,_jsx(_components.a,{href:`/guides/queue-and-retries#validade-das-mensagens-na-fila`,children:`Fila e reenvio`})]})]}),_jsxs(_components.tr,{children:[_jsx(_components.td,{children:_jsx(_components.code,{children:`shadow_ban`})}),_jsxs(_components.td,{children:[`O WhatsApp aceita mas não entrega. 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